Jonathan “Johnny” K. Diggs

312 Bayfield Drive, Wilmington NC 28411

910 297-9821 (C)

Johnny.diggs@ggehosted.com

Objective

Not planning to relocate, my ambition is to remotely install or travel globally to architect and build Microsoft Unified Communications solutions providing best in class services delivering effective, affordable, and practical solutions for all enterprises.

2014 – Present

GeniSys Global Enterprise LLC

Unified Communications Cloud Solutions Architect

Key Achievements/Responsibilities:

·               Technically advised our sales/management team with negotiating and closing a multi-year contract with global communications company to provide white labelled UCaaS services to their global customer base providing Lync, Skype for Business and certified 3rd party add-ons.

·               Technically advised our sales/management team with negotiating and closing a multi-year contract with largest global LSP selling Microsoft licenses.  Contract provides for GeniSys to offer white labelled UCaaS services to their global customer base

·               Technically advised our sales/management team with establishing enduring relationship with global best-in-class Network Operations Center voice quality monitoring and proactive management services provider.

·               Technically advised our sales/management with contractual relationship with global Service Operations Center providing multi-lingual 24 by 7 Customer Support for all UCaaS services.

·               Personally designed and implemented state-of-the-art customer provisioning portal capabilities to enable scalable customer MACD capabilities across the full global UCaaS platform.

·               Technically advised our sales/management team in the creation of end customer service in cooperation with Top 3 global technology provider to acquire UCaaS endpoints on a Per User Per Month basis with constant technology upgrades available, enhancing value and ready scalability of UCaaS service offering.

·               Technically advised our sales/management team with establishing end-user pricing practices for all internally provided and contracted services on a Per User Per Month basis to drive ease of customer contracting, adoption and expansion.

·               Personally traveled to multiple data centers to install complete Lync/SfB builds including core hardware and networking for Miami, NYC, London and Singapore.

·               All of the above statements were prerequisites for the completion of multi-national, geographic data centers, building a multi-customer Lync and Skype for Business platforms to support unlimited customers for the one of the largest fiber and telecommunications carriers in the world. These systems are dedicated and/or integrated with Office 365.

Wilmington, NC

2002 - Present

GeniSys Global Networks LLC

CIO, Co-Founder, IT Manager and Cloud Solutions Architect

Key Achievements/Responsibilities:

·               Sold controlling interest in legacy SMB business to industry focused private equity group.

·               Led European telephone carrier in designing and provisioning Microsoft Lync 2013 capabilities for internal use and external customer access in cooperation with Microsoft.

·               Personally implemented Microsoft Lync 2010 UAT platform in cooperation with Microsoft for 80,000+ employee healthcare firm in North America

·               Personally implemented Microsoft Lync 2013 UAT platform. Supported Microsoft Lync 2013 design and implementation planning process for global advertising and marketing communications services firm with 70,000+ employees.

·               Personally contracted by Microsoft to build various builds of Lync 2013 including Hosting Pack 2 for potential BPOS-D customers.

·               Worked directly with customers to design, implement and support internal hardware/software and/or data center hosting needs over the years. This included Citrix XenApp and Remote desktop users while hosting their 3^rd party applications. Customer employee ranges were a few users to several thousand. There were 400 plus companies we worked with while at GeniSys. Some of these were government including a couple of 2000 plus user municipalities.

·               Personally installed and supported all versions of OCS, Lync, SfB 2015 and Clarity Connect for multiple dedicated customers that were either hosted or onsite. I also designed and installed the same for multi-tenant AD hosting, providing Enterprise Voice capabilities via SIP PSTN.

·               As an owner, manager, cloud architect, senior network engineer of the company and being directly held financially accountable for customer productivity over the years, there was a natural incentive, special focus and detail to learn by quickly retaining technical knowledge for a fast and successful response to keep customers maintained.

·               Retained knowledge to architect a new from scratch IT or hosting company to assist investment groups and startup companies.

Wilmington, NC

1999 - 2002

Focus Technology Group

Lead Network Engineer

Key Achievements/Responsibilities:

·               Led service and support efforts of regional technical services company

·               Assisted in establishing company relationships with HP, Citrix, Compaq and other key suppliers

·               Onsite and remote support engineer for multiple products including Microsoft Windows Server, Terminal Services, Exchange, SQL, Citrix MetaFrame, Novell, local Windows Desktop support, many miscellaneous 3^rd party applications and a vast array of hardware types including Cisco, Dell and HP.

Wilmington, NC

1996 - 1999

MarKraft Cabinets, Inc.

System Administrator

Wilmington, NC

Key Achievements/Responsibilities:

·               In house network administration with 50 users, multi-location for Novell, Windows Server, Exchange Terminal Services, Citrix MetaFrame and local end user desktop support including 3rd party applications such as CAD and Accounting.

·               Designed and managed Cisco switches/routers for MPLS and Point to Point data connections between office locations.

Education

·   Bachelor of Arts, Music Education, Tenor Saxophone Performance, Jazz Performance and Arranging 1995

              University of North Carolina Wilmington

               Fluent in Woodwinds such as Saxophone and Clarinet, Piano/Keyboard/Synth (MIDI), Guitar and Bass Guitar.

               Also as a hobby, fluent in studio/live mixing, recording and a vast array of music technology and software.

·   IT Certifications over the years on most of the Microsoft Core software products including (MCSE, Lync, Exchange, etc.), Cisco CCNA, Citrix XenApp, Nectar Management Suite, Clarity Connect for Lync/SfB.

·   Accumulated and retained technical experience over the past 20 plus years.

MS Windows Server, Desktop OS (all versions) including HA RDS/Terminal Services, ADFS and GPO management.

MS Exchange (all) including HA multi-site active/active designs and clustering, DAGs, etc.

MS SQL (all) including clustering, mirroring, etc.

MS Lync (all including Hosting Packs), SFB 2015, OCS 2007 R2 including HA multi-site, multi-pool, etc.

MS SharePoint (all) including HA designs, etc.

MS O365 Suite and local integration.

MS Virtualization with HA Hyper-V with clustering, VMWare, Citrix XenServer and Virtual Iron (Oracle)

MS System Center Suite (all) including Data Protection Manager Backup, Virtual Machine Manager, etc.

Multi-tenant and dedicated Active Directory provisioning portals such as ExtendASP, Citrix/EMS Cortex and Parallels.

Citrix Products (XenApp, XenDesktop, XenServer (all)

Data Center architect and design including connectivity, hardware and power requirements, etc.

Hosted and supported many 3rd party customer applications from Accounting to CAD, etc.

Clarity Connect Call Center for Lync/SfB (all)

Nectar UC and QoS proactive and live monitoring for Lync/SfB, Avaya and Cisco.

SIP trunk management from Intelepeer, Level3, Sprint, Verizon, Tata Communications, AT&T.

SIP media gateways from Sonus and Audiocodes

SBCs and many other items

SIP endpoint devices including Polycom and Snom VoIP phones designed for Lync and SfB

Lync Room Systems and Polycom CX, VVX, RDX, HDX, etc.

Vast knowledge of hardware including HP and Dell SANs, servers and blades

Cisco and HP routers, switches and firewalls, etc.